Braintrust · 5 hours ago
Customer Support Specialist - Remote
United States
Part-time
Remote
Entry Level
1+ years exp
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Responsibilities
Answering customer calls and emails regarding product or service issues
Troubleshooting technical problems and providing resolutions
Handling customer complaints and requests
Resolving issues and addressing customer needs in a timely manner
Escalating unresolved problems to management as needed
Maintaining accurate records of customer interactions
Identifying areas for customer experience improvement
Qualification
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Required
High school diploma required
Excellent communication and problem-solving skills
Strong ability to multi-task and prioritize in a fast-paced environment
Proficiency with CRM systems and Microsoft Office suite
Available to work flexible part-time schedule
Preferred
1+ years customer service experience
Company
Braintrust
Braintrust is a blockchain-powered freelancer marketplace that connects skilled tech experts with clients.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$123.5MKey Investors
CoatueTrue Ventures
2021-12-09Undisclosed· $100M
2020-10-01Series Unknown· $18M
2020-09-01Seed· $0.5M
Leadership Team
Adam Jackson
Co-Founder
Gabriel Luna-Ostaseski
Co-Founder
Recent News
GlobeNewswire News Room
2024-12-12
2024-10-11
Company data provided by crunchbase
