Chainwire · 1 day ago

Customer Support Specialist - Remote

United States

Full-time

Remote

Entry Level

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Hiring Manager

Maya Van Spier

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Responsibilities

Become an expert on how to use our platform. Be able to understand, use, and eloquently explain every feature on our platform and the impact that it has on our clients and partners.

Conduct support and product discovery calls and make sure our clients have everything they need for their success with us.

Effectively communicate customer feedback to the different stakeholders in our team to help us improve and build new features.

Edit and refine press releases from our clients to ensure clarity, coherence, and alignment with company standards.

Help us retain, upsell, engage and ensure customer satisfaction with our existing clients and demonstrate the value our system can generate for them. Upsell existing clients.

Qualification

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Fluent EnglishB2B Tech experienceCustomer support experience