Be an early applicantLess than 25 applicants

Company

Phenomenex · 3 days ago

Customer Support Specialist - USA, REMOTE)

Seattle, WA

Full-time

Remote

Entry Level

1+ years exp

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Biotechnology

H1B Sponsor Likely

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Responsibilities

Respond to incoming inquiries (including internet chats, phone calls, web inquiries, and emails) by providing product recommendations, troubleshooting support, preparing quotes, and assisting with orders.

Collaborate with the Technical Product Support Team and Sales Team to provide product support for separation science-related products and services through customer-initiated inquiries and necessary follow-ups.

Assist customers with product information, recommendations, application searches, and preliminary method development.

Utilize CRM, ERP, ticketing, and chat softwares to document interactions and provide support appropriately.

Work to meet global and regional sales revenue goals and associated KPIs.

Provide world-class customer service to maintain high satisfaction ratings and foster strong relationships with both new and existing customers.

Perform other job-related duties that may arise, as requested by customers and/or management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ChromatographySample preparationSales experienceCustomer service experienceMicrosoft OfficeDatabase managementCRM softwareERP softwareTicketing softwareChat softwareQuick software mastery

Required

Bachelor’s Degree in a Life Science such as Chemistry or Biology, etc. required.

One year of Sales experience or Customer Service experience.

1 year of exposure chromatography and/or sample preparation.

A strong desire to cooperate in a teamwork environment.

Experience with Microsoft Office and database management.

Ability to quickly master new software.

Strong organizational skills and the ability to multi-task.

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Phenomenex

Glassdoor

3.0

Phenomenex is a manufacturer and distributor of high-value consumables for the separation sciences.

Founded in 1982

Washington, District of Columbia, USA

1,001-5,000 employees

http://www.phenomenex.com

H1B Sponsorship

Phenomenex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)

2021 (3)

2020 (1)