Clipboard Health · 3 hours ago
Customer Support Specialist
Health CareMarketplace
Insider Connection @Clipboard Health
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Manage and resolve escalated queries from business customers via phone, chat, and email.
Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
Qualification
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Required
3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
Proven experience managing escalations and maintaining strong relationships with business customers.
Experience working towards High CSAT (>90%) and QA scores in B2B environments.
Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
Familiarity with SLA management and complex customer issue resolution.
Manage and resolve escalated queries from business customers via phone, chat, and email.
Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset.
Quiet, distraction-free working environment.
Stable power and internet connectivity.
Company
Clipboard Health
Clipboard Health is a marketplace where nurses and CNAs can search for jobs, and where healthcare facilities can fill open shifts.