Customer Support Specialist @ Clipboard Health | Jobright.ai
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Clipboard Health · 3 hours ago

Customer Support Specialist

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Growth Opportunities

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Responsibilities

Manage and resolve escalated queries from business customers via phone, chat, and email.
Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.

Qualification

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Customer SupportB2B ExperienceEscalation ManagementSaaS EnvironmentCSAT ManagementSLA ManagementComplex Issue Resolution

Required

3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
Proven experience managing escalations and maintaining strong relationships with business customers.
Experience working towards High CSAT (>90%) and QA scores in B2B environments.
Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
Familiarity with SLA management and complex customer issue resolution.
Manage and resolve escalated queries from business customers via phone, chat, and email.
Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset.
Quiet, distraction-free working environment.
Stable power and internet connectivity.

Company

Clipboard Health

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Clipboard Health is a marketplace where nurses and CNAs can search for jobs, and where healthcare facilities can fill open shifts.

Funding

Current Stage
Late Stage
Total Funding
$94.12M
Key Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M

Leadership Team

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Wei Deng
CEO & Founder
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Louisa Xu
Investor
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Company data provided by crunchbase
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