Customer Support Specialist @ Insycle | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Customer Support Specialist jobs in United States
200+ applicants
company-logo

Insycle · 14 hours ago

Customer Support Specialist

ftfMaximize your interview chances
AnalyticsCloud Computing
Hiring Manager
Christine Whitaker
linkedin

Insider Connection @Insycle

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Answer users' questions using chat and email.
Use active listening skills and a caring mindset to provide an exceptional customer experience.
Train users using Loom video recordings, Zoom video meetings, live webinars.
Write help articles and user documentation.
Improve onboarding and learning experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS toolsExcelVideo presentation

Required

1-5 years of experience at a software product company in a similar role.
Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
Ability to learn quickly and become an expert in the product.
Comfortable speaking and presenting using video.
Work remotely from the US, Monday-Friday from 9 am - 6 pm, in the Central or Eastern time zone.

Preferred

Analytical skills, detail-oriented, able to help customers solve problems.
Work independently, a fast learner in an unstructured environment.
Organized, goal-oriented.
Excited to join as an early employee.
Helpful, energetic, ambitious, and positive.

Benefits

0.05% - 0.1% Equity
Medical, dental, and vision insurance
401K with a 4% company contribution
PTO, sick and unplanned time off, holidays

Company

Insycle

twittertwittertwitter
company-logo
The modern way to organize, cleanse, and update data in multiple platforms – all in one place.

Funding

Current Stage
Early Stage
Total Funding
$0.05M
Key Investors
Forum Ventures
2018-09-01Pre Seed· $0.05M
Company data provided by crunchbase
logo

Orion

Your AI Copilot