Musely · 6 days ago
Customer Support Specialist
GA
Full-time
Remote
Entry Level
$14/hr - $17/hr
2+ years exp
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Responsibilities
Respond to customer queries in a timely and accurate manner, via phone, email, chat, or social media
Analyze and report reoccurring issues
Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with other teams
Qualification
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Required
Associate's/Bachelor's Degree required
2+ years previous customer service/retail/restaurant experience
Friendly and welcoming manner with customers, doctors and pharmacists
Ability to explain complex concepts in a clear, simple manner
Strong command of written and verbal English
Excellent organizational and multitasking skills
Ability to maintain a calm and polite manner in stressful situations
Preferred
BA/BS in Communications or relevant field preferred
Fluency in Spanish is preferred
Interest in skincare strongly desired
Benefits
Work from home
Company
Musely
Musely develops an online platform intended to provide medical skincare treatments through technology.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$28.19MKey Investors
DCM Ventures
2019-11-09Convertible Note
2014-10-15Series B· $6M
2014-09-16Series B· $16.02M
Leadership Team
Jack Jia
Founder and CEO
C
Carrie Jiao
Co-founder, China ODC General Manager
Recent News
2024-01-20
The New York Times
2024-01-20
Company data provided by crunchbase
