O'Neil Langan Architects ยท 17 hours ago
Customer Support Specialist
New York, NY
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Respond to client inquiries via phone, email, or chat in a timely and professional manner
Assist clients in understanding our architectural services and procedures
Resolve client issues and complaints, coordinating with relevant departments to find effective solutions
Maintain accurate records of client interactions and feedback in our CRM system
Collaborate with project teams to ensure client expectations are met throughout the project lifecycle
Provide clients with updates and follow-ups on project status as needed
Identify trends in client feedback and work to improve customer support processes
Qualification
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Required
Exceptional verbal and written communication skills
Strong problem-solving abilities and a customer-centric mindset
Proficient in using CRM software and Microsoft Office Suite
Ability to multitask, prioritize, and manage time effectively
Team player with a positive attitude and willingness to learn
Preferred
Bachelor's degree in Business Administration, Communications, or a related field preferred
1-2 years of experience in customer support or client relations, preferably in a professional services environment
Company
O'Neil Langan Architects
O'Neil Langan Architects is an architecture company that offers construction, graphic design, and interior design services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
