QGenda · 4 hours ago
Customer Support Specialist
Atlanta, GA
Full-time
Remote
Entry Level
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Responsibilities
Maintain a professional and positive attitude in all customer and company interactions, both internal and external
Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines
Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
Hold high degree of functional knowledge of QGenda solutions
Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices
Qualification
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Required
High School Diploma / GED required
Excellent case management and time management skills
Strong written and verbal communication skills
Detail-oriented - ability to complete assignments and maintain communication with a high degree of accuracy and timeliness
Ability to follow protocols and policies as defined by QGenda and CX Leadership
Maintain a professional and positive attitude in all customer and company interactions, both internal and external
Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines
Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
Hold high degree of functional knowledge of QGenda solutions
Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Preferred
Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
Computer programming skills or previous technical support experience
Benefits
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement
401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership
Cell phone stipend
Commuter benefits
In-office perks and more
Company
QGenda
QGenda is the provider of cloud-based automated physician scheduling solutions.
Founded in 2006
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Francisco Partners
2024-08-12Acquired· undefined
2020-06-10Private Equity· undefined
2016-06-01Private Equity· undefined
Leadership Team
Greg Benoit
CEO
B
Blake Birkenfeld
SVP
Recent News
2024-05-24
Company data provided by crunchbase
