Rep AI · 13 hours ago

Customer Support Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

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Artificial Intelligence (AI)E-Commerce

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Responsibilities

Answer support tickets and manage support calls with clients and leads.

Write guides and maintain a Help Center to help Rep's clients use the product effectively.

Provide training and education on the Rep platform and new features

Be responsible for Rep's product adoption and advocacy.

Work closely with clients to understand their challenges.

Recommend and execute creative tactics and strategies to increase value with Rep.

Serve as Rep's clients' advocate within the Rep Team

Work in an amazing team!

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer support experienceStrategic consulting skillsTechnical communicationContent writingData & BI systemsCRM toolsECommerce platforms