Rippling · 9 hours ago

Customer Support Specialist

United States

Full-time

Remote

Mid Level

$21/hr - $23/hr

3+ years exp

Maximize your interview chances

EmploymentHuman Resources

Insider Connection @Rippling

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Responsible for supporting our Rippling customers and resolving issues related to our products.

Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.

Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.

De-escalate and resolve issues by leveraging platform and industry expertise.

Become a product expert - you'll be a go-to resource for both customers and coworkers.

Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.

Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer supportProcess improvementEnglish proficiency