Torch Dental ยท 3 days ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level, Intern/New Grad
$50K/yr - $60K/yr
0+ years exp
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Responsibilities
Serve as one of the faces of our business and the main points of contact for our customers via phone, chat and email
Maintain expert knowledge of our platform to ensure that you are providing the best possible customer experience
Maintain high standards of quality and efficiency, meeting established KPIs and service level agreements (SLAs) to ensure the quality of customer interactions are high
Collaborate cross-functionally to support various aspects of marketplace operations, contributing to efficiency where needed
Qualification
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Required
Previous customer service experience is required
Exceptional communication skills with ability to articulate ideas and information in a clear and concise manner
Strong attention to detail and work ethic
Positive, proactive attitude with the ability to multitask and prioritize effectively
Collaborative team player with a passion for technology and software
Preferred
Ideally 0-2 years of customer-facing experience
Experience in the dental industry or within an ordering platform is advantageous
Experience with ticketing/CX Tools (Kustomer, Aircall, Zendesk, Intercom, Podium, etc.) and/or Excel/Google Sheets is a plus
Experience related to the dental space or within an ordering platform is a plus
Benefits
401k benefits with Slavic
Unlimited paid time off (PTO)
Maternity and Paternity leave
Medical and dental coverage with Aetna
Work from home stipend
Commuter benefits for hybrid employees
Fully stocked pantry and fridge for hybrid employees
Structured training program to help you learn critical business skills
Career planning with a focus on professional development
An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
Collaborative, supportive, and high performing culture
Company
Torch Dental
Torch is a rapidly growing software platform that has raised over $30+ million from top VCs including Bessemer Venture Partners, Felicis, Health Velocity, and FJ Labs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Drew Werner
Co-Founder and CTO
Alicia Evans
Talent Acquisition Partner
Recent News
Company data provided by crunchbase
