VERO · 5 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Provide exceptional customer support through chat, email and phone
Assist Renters and Managers with applications
Resolve customer issues efficiently while maintaining a focus on the overall user experience
Explain complex topics in clear and concise language
Share feedback actively and participate in team discussions to improve processes and customer experiences
Follow Service Level Agreements (SLAs) and established processes to ensure consistent and reliable support
Be flexible and adapt to changing needs and priorities within the team
Be upfront and ask questions when unsure to ensure accurate and effective support
Qualification
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Required
1-3 years of Customer Support experience
Passionate about engaging with customers daily
Service-oriented mindset with a genuine enjoyment of technology
Excellent problem-solving abilities and a creative, proactive approach
Ability to switch tasks quickly while maintaining focus on larger goals
Strong organizational skills and the ability to build valued customer relationships
Ambitious, eager to learn, and committed to personal skill improvement
Comfortable sharing feedback and participating actively in team discussions
Enjoys speaking up and contributing ideas for improvement
Proactive in asking questions to clarify uncertainties and ensure the best customer support
Must reside in the United States of America
Comfortable using technology to support customers
Expertise supporting and troubleshooting software.
Ability to provide feedback on technical issues, process improvements and procedures.
Ability to explain concepts in an easy-to-understand manner
Preferred
Experience in a start-up working environment
Experience with Intercom, Guru, Jira, FullStory
Knowledge of the multi-family residential rental process or lease underwriting.
Company
VERO
VERO offers a game-changing technology that eliminates application fraud and automates residential applicant screening and leasing.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$18.2MKey Investors
Fifth WallBienville Capital
2023-04-11Series B· $9M
2021-05-24Series A· $5M
2021-02-01Convertible Note· Undisclosed
Leadership Team
Lou Baugier
Founder and CEO
Recent News
Slashdot
2024-06-04
Google Patent
2024-04-14
Company data provided by crunchbase
