Rippling · 4 hours ago

Customer Support Supervisor, Flex

United States

Full-time

Remote

Entry, Mid Level

$58K/yr - $121K/yr

2+ years exp

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Responsibilities

Become a subject matter expert on our product through direct customer support and product/engineering interaction

Lead a team of specialists tasked with providing product support to customers

Design and develop the onboarding program for team members as the team grows

Ensure your team is set up with the tools and resources they need to help customers through the product release

Own team performance and KPIs and drive improvements with data-driven experimentation

Be the subject matter expert for support practices

Collaborate with support leadership to refine and adapt operating processes and procedures

Deliver product feedback to Product / Engineering counterparts to reduce the inbound contact rate or resolution time on support interactions

Communicate effectively with executive leadership on projects, priorities, and goals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Support team managementB2B products understandingSalesforce Service CloudTraining program designKPI managementData-driven experimentationFlexibleAgilePeople-first attitudeAction-drivenDetail-attentive