Taskrabbit · 6 hours ago

Customer Support Supervisor

Remote NA

Full-time

Remote

Entry, Mid Level

$69K/yr - $88K/yr

1+ years exp

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Responsibilities

Foster a positive and inclusive team environment, prioritizing engagement and collaboration for a motivated work culture.

Facilitate continuous learning and development opportunities for team members.

Champion customer satisfaction, serving as a liaison between the customer service team and other departments.

Demonstrate ownership and curiosity in addressing customer concerns and team challenges.

Set clear expectations, hold team members accountable and collaborating with cross-functional teams.

Establish a culture of continuous feedback, leveraging qualitative and quantitative data for improvement.

Analyze and understand performance trends to create actions for continuous improvement.

Exhibit leadership qualities in addressing customer concerns and team challenges.

Collaborate with cross-functional teams, ensuring alignment with business goals.

Handle escalations from customers as necessary, while also guiding your team through these.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

People managementEmpathetic communicationData analysis

Required

Minimum 1 year of people management experience, within a customer-focused environment

Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues efficiently, and a strategic mindset to address challenges at a supervisor level

Strong sense of ownership and disciplined curiosity, showcasing leadership in taking responsibility for team performance and implementing effective resolutions

Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding

Detail-oriented mindset with a commitment to delivering top-notch service, now extended to overseeing the quality and performance of the entire customer service team

Ability to work weekends and shifts dependent on business needs