3P Learning · 6 hours ago
Customer Support Team Lead
United States
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesE-LearningEducation
Hiring Manager
Molly Brennan
Insider Connection @3P Learning
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Responsibilities
Lead and motivate a remote customer support team to meet service goals.
Monitor helpdesk performance, ensuring queries are resolved efficiently and within SLA.
Develop your team through coaching and skill-building initiatives.
Act as the first point of contact for escalations, resolving issues promptly.
Gain expert knowledge of our educational products to assist both the team and customers effectively.
Identify trends in customer feedback to proactively address recurring issues.
Represent 3P Learning at events such as Home School Conferences, providing face-to-face support to customers.
Qualification
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Required
5+ years of experience in a Customer Support or Customer Service role.
2+ years of experience in leading and coaching teams to success.
Excellent communication skills (both verbal and written).
Outstanding time management and organizational abilities.
A technical aptitude and a passion for learning about educational products.
Preferred
Strong knowledge of home-schooling practices (highly regarded).
Company
3P Learning
3P Learning is a provider of digital learning resources.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-13Acquired· undefined
2014-07-09IPO· undefined
2009-06-01Series Unknown· undefined
Leadership Team
Tara Manno, TSC, CSP
Senior School Partnership Manager
Company data provided by crunchbase
