Clipboard Health · 1 day ago
Customer Support Team Leader
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Lead and coach a team to meet performance goals in quality, productivity, and attendance.
Provide constructive feedback and development plans to drive team growth.
Handle customer escalations professionally, resolving complex issues promptly.
Monitor team performance, identify improvement areas, and implement solutions.
Suggest and drive process improvements to optimize workflows and customer satisfaction.
Qualification
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Required
Leadership Experience: 2+ years of leading teams and coaching members to achieve their goals.
Customer-Facing Expertise: Proven experience in customer-facing roles with a strong focus on delivering exceptional service.
A minimum of 15 Mbps wired internet connection.
A computer with an i5 processor (or equivalent) and at least 12GB RAM.
A quiet, dedicated workspace with a steady power and internet connection.
Company
Clipboard Health
Clipboard Health is a marketplace where nurses and CNAs can search for jobs, and where healthcare facilities can fill open shifts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$94.12MKey Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M
Leadership Team
Wei Deng
CEO & Founder
Louisa Xu
Investor
Company data provided by crunchbase
