TELUS International · 21 hours ago
Customer Support with English (Work from home)
United States
Contract
Remote
Entry Level
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Responsibilities
Provides an investigative and curious approach to each customer inquiry
Dedicated to finding a solution to the customers' problem vs simply providing answers to their questions
Confidence in or experience with supporting fellow experts within a similar industry or service
You will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer support
You will get to display infectious energy for the customer experience, as well as empathy and a positive attitude for customer pain points
You are going to expertly voice your opinion to make things better and take action
You will be working collaboratively with a geographically dispersed team
You get to be flexible enough to adjust on the fly as things change
You will mentor junior colleagues
Qualification
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Required
Minimum B2 English level (oral and written)
Previous experience in customer support is mandatory
Availability for a full-time schedule, Monday-Friday, 15:00 - 00:30
Availability to work from home
Strong team oriented interpersonal skills, with the ability to effectively interface with a wide variety of people and roles.
Strong analytical skills, proven ability to solve problems and learn new processes quickly.
Passionate about identifying opportunities for process improvement
Self-motivated to absorb and engage in continuous learning
Capable of adjusting and excelling in a fast-paced and ever-changing environment
Ability to handle multiple responsibilities, multitask and work independently.
Ability to not only cope but thrive under pressure.
Confidence in or experience with supporting fellow experts within a similar industry or service
Strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support
Preferred
Previous experience in reviewing, processing and executing large contracts is a plus.
Benefits
Stable job - permanent labor contracts
Fixed salary and monthly performance bonus
Monthly meal tickets
International career - paid training and international career opportunities
Multilingual exposure - improve your spoken and written language skills
Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Private medical insurance coverage
Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more
Company
TELUS International
TELUS International provides data solutions and human intelligence services.
Founded in 2005
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-09-27Acquired· undefined
2021-02-03IPO· undefined
2016-05-05Private Equity· undefined
Leadership Team
Jeffrey Puritt
President & Chief Executive Officer
Grégoire Vigroux
Co-Founder, Administrator & Board Member
Recent News
Company data provided by crunchbase
