Peraton · 1 day ago
Customer Technical Service Representative
Georgia, United States
Full-time
Remote
Entry Level
$30K/yr - $48K/yr
1+ years exp
Maximize your interview chancesInformation TechnologyRobotics
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @Peraton
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Responsibilities
Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing using the provided software and Knowledgebase
Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters
Maintain end-to-end problem ownership of chat and email sessions
Work in one or multiple work queues over various customer contact channels;
Escalate issues promptly to appropriate support teams when needed
Ensure compliance with all company and government policies and procedures
Collaborate with Customer Support team colleagues and other support organizations as required.
Performs other related tasks as assigned.
Qualification
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Required
High school graduate or equivalent and a minimum of one year customer service experience is required.
Must be a U.S.Citizen
Must have the ability to obtain and maintain a Public Trust clearance.
Type 45 WPM
Ability to accurately document ticketing information with minimal errors and/or rework.
Ability to work independently, achieve productivity goals, and manage one's time.
Communicate effectively, both orally and in writing.
Attention to detail and a positive attitude.
Possesses the ability to successfully manage and prioritize concurrent task.
Proficiency using windows-based applications and software (Microsoft Office).
Must be able to work on weekends and/or on rotating schedules if required.
Preferred
Help desk/service desk experience desirable.
Live Chat and/or any Customer Relationship Management (CRM) software tools.
Degree from an accredited College / University preferred.
Benefits
Paid Time-Off and Holidays
Retirement
Life & Disability Insurance
Career Development
Tuition Assistance and Student Loan Financing
Paid Parental Leave
Additional Benefits
Medical, Dental, & Vision Care
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2024-04-18
2024-04-01
Company data provided by crunchbase
