Akima · 2 days ago

Customer Technical Support Representative IV

St Louis, MO

Full-time

Remote

Mid Level

3+ years exp

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ConstructionConsulting

Actively Hiring

No H1B

Security Clearance Required

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Responsibilities

Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions

May provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services

Resolves problems or contacts more senior technical support as necessary

Uses automated information systems to analyze routine situations

Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available

Receives and processes end user calls, emails and portal request; enter required data in to ticketing system

Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem

Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Secret security clearanceMicrosoft WindowsTicketing systemsConfiguration managementNetwork troubleshootingHardware troubleshootingSoftware troubleshooting