84 applicants

Company

Beckman Coulter Diagnostics · 1 day ago

Customer Technical Support Specialist - REMOTE - 2nd Shift

New York, United States

Full-time

Remote

Mid Level

$26/hr - $36/hr

3+ years exp

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Hiring Manager

Arthur Pichay

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Responsibilities

Providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.)

Provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment

Providing advanced commercial knowledge and experience to internal and external customers

Independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting

Distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue

Qualification

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Lab ExperienceField ExperienceBiologyClinical Lab ScienceBiomedical EngineeringElectrical EngineeringChemistryElectromechanical InstrumentationMedical Technology Call CenterCustomer Service Experience

Required

Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry.

3+ years of lab or field experience required.

Ability to clearly articulate and provide direction over the phone or via email.

Preferred

Previous troubleshooting experience on electromechanical instrumentation

Previous experience in a medical technology call center, or experience in medical laboratory

Experience in a Customer Service environment

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Beckman Coulter Diagnostics

Glassdoor

3.5

A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.

Founded in 1935

Brea, California, USA

10001+ employees

http://www.beckmancoulter.com

H1B Sponsorship

Beckman Coulter Diagnostics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (15)

2022 (33)

2021 (36)

2020 (34)