33 applicants

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Company

Beckman Coulter Diagnostics · 1 day ago

Customer Technical Support Specialist - REMOTE - 2nd Shift

New York, NY

Full-time

Remote

Mid Level

$26/hr - $36/hr

3+ years exp

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Responsibilities

Providing advanced commercial knowledge and experience to internal and external customers.

Independently resolving complex and routine issues while mentoring and providing peer assistance for routine troubleshooting.

Distinguishing between hardware, reagent, and software issues to resolve customer issues over the phone or dispatching appropriate resources.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Lab ExperienceField ExperienceBiologyClinical Lab ScienceBiomedical EngineeringElectrical EngineeringChemistryElectromechanical InstrumentationMedical Technology

Required

Associate, vocational or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry.

3+ years of lab or field experience required.

Ability to clearly articulate and provide direction over the phone or via email.

Preferred

Previous troubleshooting experience on electromechanical instrumentation

Previous experience in a medical technology call center, or experience in medical laboratory

Experience in a Customer Service environment

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Beckman Coulter Diagnostics

Glassdoor

3.5

A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.

Founded in 1935

Brea, California, USA

10001+ employees

http://www.beckmancoulter.com

H1B Sponsorship

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