eTek IT Services, Inc. ยท 23 hours ago
CX Experience Manager- W2 Contract
United States
Contract
Remote
Mid Level
$55/hr - $60/hr
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Responsibilities
Responsible for understanding where there are gaps in experience for members, providers, and employers.
Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments.
Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs.
They will be working through data sets, creating research requests, etc., but there is an element of strategy as well.
Once they identify the need from the customer, they will need to align it with the business goals.
Qualification
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Required
Strong collaboration and communication skills
Proven experience working across internal groups and gaining buy-in for initiatives
Comfortable analyzing and utilizing data
Ability to identify customer needs and align them with business goals
Preferred
Previous CX experience (experience manager, experience lead, experience owner)
Healthcare (Payer) experience
Experience with Miro or similar tools
Company
eTek IT Services, Inc.
Careers at eTek IT At eTek IT Information Technology, we know that work means more to you than just a paycheck.
Founded in 2004
51-200 employees
H1B Sponsorship
eTek IT Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (30)
2022 (50)
2021 (62)
2020 (100)
Funding
Current Stage
Growth StageLeadership Team
Sudheer Chakka
President/CEO
Company data provided by crunchbase
