My3Tech ยท 23 hours ago
CX Experience Manager
United States
Contract
Remote
Mid Level
Maximize your interview chancesInformation Technology
Hiring Manager
Ravalika S
Insider Connection @My3Tech
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Responsible for understanding where there are gaps in experience for members, providers, and employers.
Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments.
Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs.
This is primarily an operational role.
They will be working through data sets, creating research requests, etc., but there is an element of strategy as well.
Once they identify the need from the customer, they will need to align it with the business goals.
They don't need to be highly technical, but they should be comfortable analyzing and utilizing data.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
CS Experience Mgmt
Miro
Healthcare Exp.
Strong collaboration and communications skills
Proven experience working across internal groups and gaining buy-in for initiatives
Comfortable analyzing and utilizing data
Preferred
Previous CX experience (experience manager, experience lead, experience owner)
Healthcare (Payer) experience
Experience with Miro or similar tool
Company
My3Tech
My3Tech is a company which provides IT Solutions and Services (Consulting & Staffing) to both Public and Private sectors.
Founded in 2010
51-200 employees
H1B Sponsorship
My3Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (24)
2022 (24)
2021 (40)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Prakash Reddy Saripalli, PMP
Founder & CEO
Company data provided by crunchbase
