188 applicants

Company

GEHA Health · 2 days ago

CX Program & Communications Manager

United States

Full-time

Remote

Mid Level

$100K/yr - $149K/yr

3+ years exp

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Responsibilities

Design, develop and manage CX program initiatives to launch date.

Lead and collaborate with key internal functional teams or subject matter experts that are key to success of the program and generate results that align with the program objectives.

Work with the CX Analysts to identify, measure, and monitor CX or other success metrics to quantify the impact of new initiatives and ongoing business processes.

Collaborate with the Director of CX to identify necessary content and communications in support of the initiatives.

Oversee the creation of program-specific communications, digital assets, and member awareness campaigns working with copy team and digital execution team.

Develop program plans, milestone and status reporting and escalation process for each CX strategic initiative.

Adapt to changing business priorities, effectively multitasking to meet deadlines and deliver results.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CX program managementCommunications strategyStatus reportingCross-functional collaborationProject management certification

Required

Bachelor’s degree in business related field, additional years of direct work experience in CX program oversight may be considered in lieu of formal education.

3-5 years of successful experience managing multiple CX programs from design to launch leading cross-functional program efforts including status reporting.

Experience and expertise in identifying relevant communications and content in support of CX programs.

Ability to work collaboratively with others and effectively influence and generate results through those within and outside of one’s reporting structure.

Ability to multi-task effectively, responding to changing business priorities and deadlines.

Requires guiding individuals from other departments which includes articulating a vision, inspiring and coaching using influence and effective communication skills.

Requires a proven record of meeting commitments and achieving goals through the encouragement, guidance and influencing of others.

Requires a self-starter personality, highly effective verbal, written and interpersonal communication skills.

Requires flexibility and willingness to work with a wide range of personalities on a variety of projects while prioritizing effectively.

Preferred

Formal project or process execution training and/or certification (PMP, etc.)

Company

GEHA Health

GEHA is one of the largest benefits providers offering medical and dental plans for federal employees, retirees and their dependents.

Founded in 1937

Lees Summit, Missouri, USA

1,001-5,000 employees

https://geha.com/

H1B Sponsorship

GEHA Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)

2021 (5)

2020 (1)