D365 Production Support Lead @ Illumina Technology Solutions | Jobright.ai
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Illumina Technology Solutions ยท 1 day ago

D365 Production Support Lead

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp
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Information TechnologyIT Infrastructure
Hiring Manager
Saima Jabeen
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Responsibilities

Lead and manage D365 production support services, ensuring seamless operations and prompt issue resolution
Provide technical and functional support for retail-specific ERP implementations and operations
Collaborate with stakeholders to define support strategies, troubleshoot issues, and enhance system performance
Develop and maintain detailed documentation of processes, procedures, and best practices for retail operations
Ensure timely and accurate communication with clients, prioritizing customer satisfaction
Coordinate with cross-functional teams to address and resolve incidents and implement enhancements
Monitor system performance, identify potential risks, and recommend optimization strategies
Stay updated on the latest retail trends, ERP updates, and industry best practices to ensure continuous improvement

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

D365ERP platformsRetail business processesITIL processesIncident management toolsCloud servicesAzurePower PlatformStakeholder managementGlobal support teamsRelevant certifications

Required

Minimum of 8 years of experience in production support roles within the retail domain
Strong understanding of retail business processes and workflows
Proven ability to troubleshoot and resolve complex technical and functional issues
Experience with any ERP platform in retail operations
Excellent communication and stakeholder management skills
Experience with ITIL processes and incident management tools

Preferred

Experience with integrations between ERP systems and third-party retail solutions
Strong experience in production support
Familiarity with cloud services such as Azure or Power Platform
Experience leading global support teams across multiple time zones
Relevant certifications in ERP systems or related technologies

Company

Illumina Technology Solutions

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Illumina Technology Solutions helps organizations to succeed in a rapidly evolving environment for their digital journey.
dateFounded in 2021
location
Portland, Oregon, USA
people-size201-500 employees
web-link
https://illuminatechnology.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Sumit Kar Mazumder
Chief Executive Officer
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Company data provided by crunchbase
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Orion

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