MCA Connect · 4 hours ago

D365 Senior Finance Consultant (Managed Services/Support)

United States

Full-time

Remote

Entry, Mid Level

$90K/yr - $160K/yr

2+ years exp

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Consumer ElectronicsInformation Technology

Growth Opportunities

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Responsibilities

Provide outstanding customer service and achieve client satisfaction

Monitor and triage new support cases

Troubleshoot issues and deliver high quality solutions

Effectively communicate to customers, partners, team members, and management

Provide support for team members

Develop whitepapers, best practice knowledge base, and articles

Create, develop, and deliver proactive services with the use of new features or common repetitive areas

Maintain effective customer relationships

Log incidents and document communications in CE

Follow established standards & methodologies

Optimize individual utilization

Continue professional education by setting specific annual training goals

Participate in larger project initiatives and lead process area-specific workstreams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Dynamics 365 FinanceOperationsDynamics 365 ERP implementationsFull lifecycle Dynamics 365 ERP implementationCertification in Dynamics 365 ERP FinancialsUS GAAPIndustry-specific best practicesCustomer relationship skillsDynamics 365 ERP 2012 experienceAccounting DegreeCertification in other Dynamics 365 ERP moduleMicrosoft Sure Step CertificationIFRS standardsCPACMA