200+ applicants

Company

Original Job Post

Varo Bank · 2 days ago

Data Analyst, Customer Advocacy Team

Charlotte, NC

Full-time

Onsite

Entry Level

$27/hr - $34/hr

1+ years exp

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Banking

H1B Sponsorship

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Responsibilities

Interpret data and author reporting of complaint metrics, trends, and themes to inform leadership and relevant stakeholders of the health of the complaint management program

Identify through reporting and analysis key insights, customer friction points, and process gaps to drive positive change

Develop robust, timely reporting to inform gaps and opportunities within the organization

Responsible for creating guidelines and maintaining guideline documents for data monitoring activities

Develops and maintains documentation of data definitions, sources, and relationships, including data dictionaries, and other documentation describing what/how/where/why data is stored, and how to access the data

Prepare tracking metrics and performance presentations with visualization for senior management and various forums

Work as a liaison with process owners to ensure they are informed on complaints impacting their respective areas and to drive resolution accountability

Provide effective follow-up with business partners to gather and report their progress to improve complaints within their ownership

Develop ad hoc reporting of complaints received to support business objectives

Adhere to strict deadlines and manage multiple tasks and projects in a fast-paced, results-oriented environment

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data manipulationExcelAnalytic toolsSpreadsheetsSoftware applicationsQuantitative data analysisQualitative data analysisProblem-solvingAnalytical mindsetCommunicationExecution capabilityTeam playerAdaptabilityCuriosityBanking experienceProject managementSystem management

Required

1+ years experience in reporting and analytics

An analytical mindset with an ability and interest to mine and manipulate data

Experience using Excel and other analytic tools

Ability to navigate spreadsheets, documents, and other software applications and tools

Ability to use data to effectively develop executive-level communications and presentations

Ability to clearly communicate complex information

Strong execution capability and ability to wear multiple hats to drive work to completion

A passion for delivering best-in-class experiences and a natural curiosity to identify gaps using quantitative and qualitative data

A team player who thrives in a fast-paced, results-oriented environment, adaptable to business needs and change doesn’t faze you

Preferred

Experience in banking is preferred

Experience in project and/or system management is a plus

Company

Varo Bank

Glassdoor

2.9

Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured and designed for the way our customers live their lives.

Founded in 2015

San Francisco, California

501-1,000 employees

https://www.varomoney.com

H1B Sponsorship

Varo Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (15)

2022 (26)

2021 (23)