Clipboard Health · 7 hours ago
Data Analyst
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Optimize Technical Infrastructure: Oversee our technical infrastructure—from servers and networks to databases and applications—to preemptively identify and address performance issues, bolster security, and reduce system errors.
Data Management & Integrity: Execute complex SQL queries to manage custom tables, ensuring data accuracy, reliability, and readiness for business-critical analyses.
Dashboard Development: Use data visualization tools to craft intuitive, high-level dashboards that give clear insights into essential customer support metrics, enabling leaders to make informed, strategic decisions.
Cross-Functional Collaboration: Partner with stakeholders to assess data needs, ensuring relevant, accessible data supports each team’s unique objectives.
Data Strategy for New Initiatives: Collaborate with the TechOps team to identify, track, and present data that supports innovative customer experience projects.
Documentation & Workflow Transparency: Develop comprehensive documentation for queries, processes, and dashboards, fostering knowledge-sharing and continuity across data workflows.
Strategic Memos & Scoping: Draft investment memos and strategic plans for data-related initiatives that optimize customer support capabilities.
Patch Management: Oversee testing, deployment, and validation of security patches across our infrastructure to protect data integrity and service continuity.
Qualification
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Required
Bachelor’s degree in Information Technology, Computer Science, or a related field.
3+ years of experience managing data warehouses and crafting impactful visualizations.
Adept in SQL.
Proven background in technical support, IT operations, or system administration, particularly in high-paced environments.
Skilled in diagnosing technical issues and implementing effective solutions.
Strong analytical mind with the ability to communicate complex technical details to non-technical stakeholders.
Unwavering commitment to high standards in technical operations.
Able to prioritize tasks, work autonomously, and collaborate effectively within a team to meet service level agreements.
Drive for continuous learning, staying on top of industry trends, and developing new technical skills.
Minimum 15Mbps internet connection.
Minimum i5 processor or equivalent.
Minimum 12GB RAM.
Quiet workspace with reliable power and internet.
Preferred
Relevant certifications (e.g., CompTIA Security+, Cisco CCNA).
Familiarity with major operating systems (Windows, Linux) and cloud platforms (AWS, Azure).
Proficiency with scripting languages (PowerShell, Python, Bash) for task automation.
Understanding of ITIL framework best practices, especially in incident management and service delivery.
Company
Clipboard Health
Clipboard Health is a marketplace where nurses and CNAs can search for jobs, and where healthcare facilities can fill open shifts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$94.12MKey Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M
Leadership Team
Wei Deng
CEO & Founder
Louisa Xu
Investor
Company data provided by crunchbase
