58 applicants

Company

Cognizant · 6 days ago

Data Collection Specialist

San Francisco, CA

Full-time

Onsite

Entry Level

$19/hr - $20.43/hr

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Responsibilities

Gather user feedback, preferences & research data based on requirements from the client

Manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting & troubleshooting technical issues

Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders

Collaborate with team members on data validation, deriving key insights, coordination & task prioritization, and communicate updates about fixes/edits to tools & programs used for collection

Handle inbound requests from existing partners for marketing support

Triage operational issues & make recommendations for how to alter process based on observations

Report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams

Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes

Utilize internal tools to engage with participants, track communications & deliver results

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data collection processesQuality evaluationsMentoring team membersGoogle SheetsTeam lead experienceProcess improvementDocumentation updates

Required

Excellent communication, time management, organizational & data analysis skills

Ability to manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting & troubleshooting technical issues

Ability to create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders

Ability to collaborate with team members on data validation, deriving key insights, coordination & task prioritization

Ability to handle inbound requests from existing partners for marketing support

Ability to triage operational issues & make recommendations for how to alter process based on observations

Ability to report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams

Ability to update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes

Ability to utilize internal tools to engage with participants, track communications & deliver results

Preferred

Bachelor's degree in Business Administration, or a related field, or equivalent practical experience

Excellent oral and written communications

Experience with data analysis, uncovering insights in data & data visualization

Experience in customer service or client services

Experience working in digital/technology companies with tech products

Excellent communication skills, with the ability to formulate and articulate data collection details with participants and internal teams

Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends

Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy

Must be a self starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes

Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines

Knowledge and interest in AR/VR

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Company

Cognizant

Glassdoor

3.8

Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.

Founded in 1994

Teaneck, New Jersey, USA

10001+ employees

https://www.cognizant.com

H1B Sponsorship

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2020 (21593)