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Company

Original Job Post

WorkWave · 2 days ago

Data Conversion Analyst

Holmdel, NJ

Full-time

Onsite

Mid Level

2+ years exp

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Responsibilities

Manage all aspects of the customer conversion process and track progress

Consult with customers to understand their business needs and recommend best practices in software usage

Offer technical expertise and guidance during data conversion and merge processes

Handle customer support calls during the conversion period

Nurture customer relationships based on trust

Scope needs for custom report requests via consultation and discovery with clients

Align with team performance to improve metrics and increase customer loyalty

Actively participate in increasing knowledge of the software and industries

Champion the success of customer migration processes independently and cross-functionally

Drive efficiency between sales, onboarding, and data engineering hand-off

Requires some work outside standard business hours

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ExcelData analysisTechnical supportProject managementData conversionMigrationHandling escalated issuesExcel in current positionProblem-solvingHard-workingNegotiationAttention to detailOpen to feedback communication

Required

Strong background in customer service and training

Advanced Excel knowledge and data analysis skills

Minimum of 2 years of technical support or implementation experience

Project management

Proven ability to manage multiple projects with tight deadlines

Data conversion or migration experience

Negotiates win/win outcomes

High attention to detail

Open to feedback

A track record for handling escalated issues appropriately

Ability to manage multiple tasks and prioritize appropriately

Strong communication skills within a team, between teams, and with management

Excelling in current position within team, no PIP in past 12 months

Benefits

Health and dental insurance

401k with company match

Flexible Time Off policy or generous PTO plan

Paid holidays

Up to 4 weeks paid bonding leave

Free subscription to the Calm App for you and up to 4 dependents

Tuition reimbursement

Robust Employee Assistance Program through TotalCare

24/7 access to virtual medical care with Teladoc

Quarterly awards based on peer nominations

Regional discounts and perks

Opportunities to participate in charitable events and give back to the community

Company

WorkWave

Glassdoor

3.8

WorkWave provides cloud-based software solutions that support every stage of a service business’s life cycle.

Founded in 1984

Holmdel, New Jersey, USA

1,001-5,000 employees

https://www.workwave.com/

H1B Sponsorship

WorkWave has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2022 (2)