SWBC · 3 days ago

Data Integrity Representative

Remote Site - TX

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Validates and/or corrects insurance updates and escrow disbursement information by reviewing the Billing Edit Report for all daily escrow accounts to ensure entries are accurately, completely, and adhering to department procedures.

Resolves escrow disbursement discrepancies by researching the loan and making an outbound call to the insurance agency/company to obtain required information.

Disburses insurance premium payments manually for all FiServ and WebServices clients.

Makes necessary adjustments to insurance lines based on data found on reports, documents, or notes on AS400 history.

Reviews Exception Report for discrepancies and update AS400, FiServ, or WebServices as needed to ensure the client is receiving updated and current information.

Reviews the At-or-Near Expired Report to ensure all call attempts have been made and escrow payment information has been obtained to ensure payment is processed timely.

Reviews the Follow-up Database and Reconciliation Database to ensure the loan is processed correctly to include, but not limited to, researching, making additional outbound call attempts, obtaining payment information, contacting the client, opening a task on FiServ or WebServices, contacting the client for additional information, and the like.

Maintains the service level objectives for all task/CIT received from clients to include opening, researching, and closing of each task/CIT request.

Processes Escrow Rush payment requests received by email or WebServices Task function.

Provides follow-up on every escrow loan that received a cancellation notice for non-payment or with an unknown cancellation reason listed.

Assists with keying escrow exceptions as needed.

Performs time-sensitive account maintenance before and after account processing cycles.

Enters updates to the pertinent insurance data into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.

Performs data processing/customer service functions in support of the SWBC Escrow Tracking Program with the highest degree of accuracy, quality, and efficiency.

Qualification

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Data EntryMortgage Escrow AccountsMicrosoft AccessMS ExcelCustomer Service SkillsTyping Speed 35 WPM