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Company

myGwork - LGBTQ+ Business Community · 1 day ago

Database Senior Support Engineer - Software Development and Windows

United States

Full-time

Remote

Senior Level

$30.29/hr - $48.51/hr

5+ years exp

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Responsibilities

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards.

Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.).

Contributing to Knowledge Management content creation and maintenance.

Working with development on product improvement programs (testing, SRP, BETA programs etc.) as required.

Operating within Oracle business processes and procedures.

Respond and resolve customer issues within Key Performance Indicator targets.

Maintaining product expertise within the team.

Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product.

Participate in weekend rotations and shifts.

Work with development specialist in order to fix code issues.

Interact with experienced database specialists from various business areas.

Be up to date with the latest system configurations and product releases.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PL/SQLJavaOracle drivers for MicrosoftOracle RDBMSOracle Call Interface (OCI)Java Virtual Machines (JVM)C#Visual StudioCC++.Net CodingWindows AdminOracle cloud

Required

5+ years of software development experience in PL/SQL, Java and Oracle drivers for Microsoft.

Experience in Pre-compilers and Oracle Call Interface (OCI) concepts.

Experience in Java, Java script, Java Virtual Machines (JVM).

Proven professional and technical experience with Oracle database technologies.

Excellent communication skills are required.

Proficiency in English language both verbal and written is a must.

BS in Computer Science/Management Information Systems/Science/ Engineering/Math with at least 3.0 GPA.

In-depth knowledge and working experience of software development using Oracle RDBMS & Oracle drivers for Microsoft.

Expertise in creating PL/SQL stored procedure, Function, Packages, System packages such as UTL_HTTP, UTL_SMTP, UTL_FILE etc.

Oracle RDBMS concepts, external procedures including advanced PL/SQL concepts.

JVM concepts including Java stored procedures.

Experience with Oracle drivers for Microsoft (ODBC, OLEDB and ODP.NET).

Pre-compiler concept includes Pro•C and Pro•COBOL, Oracle Call Interface (OCI).

Preferred

C#, Visual Studio, Coding in C and C++ using above interfaces.

.Net Coding and Windows Debugging.

Operating System concepts.

Working knowledge of Oracle cloud or any other leading cloud technologies preferred.

Windows Admin including Middle tier environments.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance