Defense Agencies Initiative ERP Help Desk Analyst @ ASRC Federal | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Defense Agencies Initiative ERP Help Desk Analyst jobs in United States
Be an early applicantLess than 25 applicantsPosted by Agency
company-logo

ASRC Federal · 17 hours ago

Defense Agencies Initiative ERP Help Desk Analyst

ftfMaximize your interview chances
ConsultingGovernment
badNo H1BnoteSecurity Clearance Requirednote

Insider Connection @ASRC Federal

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Assisting customer with DAI issues and escalating tickets to the DLA DAI Tier II help desk, as needed.
Prioritizing issues based on severity and impact of the problem.
Tracking submitted issues.
Responding to tickets in a timely manner.
Updating Tier 1 internal documentation.
Creating and maintaining client training materials.
Updating SharePoint files.
Performing DAI system update testing, as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

DAI SupportTier I Help Desk SupportFinancial Management ServicesERP SystemsTraining Material DevelopmentMS Office SuiteSharePoint Documentation

Required

Active Secret Clearance
Minimum 1-2 years’ experience supporting DAI in one or more process areas
Minimum 1-2 years’ experience with financial management services, and ERP/accounting systems
Experience developing training materials and delivering training (in-person and virtual)
Ability to work independently with little direction and guidance
Excellent written and oral communication skills
Proficient in MS Office Suite -- Word, Excel, PowerPoint, Outlook, etc.
Ability to provide Tier I Help Desk support. This includes: Interfacing with the customer, Recording incidents, Performing troubleshooting and routing of incidents, Reaching closure or escalating incidents
Ability to prioritize issues based on severity of problem
Experience maintaining documentation on SharePoint

Preferred

A bachelor’s degree from an accredited university in accounting, finance, business, or a related field

Benefits

Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Holidays
Any other paid leave required by law

Company

ASRC Federal

company-logo
ASRC Federal provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support.

Funding

Current Stage
Late Stage

Leadership Team

J
Jennifer Felix
President and Chief Executive Officer
linkedin
leader-logo
Joseph Winthrop
Chief Financial Officer
linkedin
Company data provided by crunchbase
logo

Orion

Your AI Copilot