ASRC Federal · 17 hours ago
Defense Agencies Initiative ERP Help Desk Analyst
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ConsultingGovernment
No H1BSecurity Clearance Required
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Responsibilities
Assisting customer with DAI issues and escalating tickets to the DLA DAI Tier II help desk, as needed.
Prioritizing issues based on severity and impact of the problem.
Tracking submitted issues.
Responding to tickets in a timely manner.
Updating Tier 1 internal documentation.
Creating and maintaining client training materials.
Updating SharePoint files.
Performing DAI system update testing, as needed.
Qualification
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Required
Active Secret Clearance
Minimum 1-2 years’ experience supporting DAI in one or more process areas
Minimum 1-2 years’ experience with financial management services, and ERP/accounting systems
Experience developing training materials and delivering training (in-person and virtual)
Ability to work independently with little direction and guidance
Excellent written and oral communication skills
Proficient in MS Office Suite -- Word, Excel, PowerPoint, Outlook, etc.
Ability to provide Tier I Help Desk support. This includes: Interfacing with the customer, Recording incidents, Performing troubleshooting and routing of incidents, Reaching closure or escalating incidents
Ability to prioritize issues based on severity of problem
Experience maintaining documentation on SharePoint
Preferred
A bachelor’s degree from an accredited university in accounting, finance, business, or a related field
Benefits
Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Holidays
Any other paid leave required by law
Company
ASRC Federal
ASRC Federal provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support.
Funding
Current Stage
Late StageLeadership Team
Recent News
2024-05-21
2024-05-21
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