ASRC Federal · 17 hours ago

Defense Agencies Initiative ERP Help Desk Analyst

United States

Full-time

Remote

Entry Level

1+ years exp

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ConsultingGovernment

No H1B

Security Clearance Required

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Responsibilities

Assisting customer with DAI issues and escalating tickets to the DLA DAI Tier II help desk, as needed.

Prioritizing issues based on severity and impact of the problem.

Tracking submitted issues.

Responding to tickets in a timely manner.

Updating Tier 1 internal documentation.

Creating and maintaining client training materials.

Updating SharePoint files.

Performing DAI system update testing, as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

DAI SupportTier I Help Desk SupportFinancial Management ServicesERP SystemsTraining Material DevelopmentMS Office SuiteSharePoint Documentation

Required

Active Secret Clearance

Minimum 1-2 years’ experience supporting DAI in one or more process areas

Minimum 1-2 years’ experience with financial management services, and ERP/accounting systems

Experience developing training materials and delivering training (in-person and virtual)

Ability to work independently with little direction and guidance

Excellent written and oral communication skills

Proficient in MS Office Suite -- Word, Excel, PowerPoint, Outlook, etc.

Ability to provide Tier I Help Desk support. This includes: Interfacing with the customer, Recording incidents, Performing troubleshooting and routing of incidents, Reaching closure or escalating incidents

Ability to prioritize issues based on severity of problem

Experience maintaining documentation on SharePoint