CWTSatoTravel · 7 hours ago
Defense and Government/Travel Consultant III (experienced) 24/7 shifts
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $57K/yr
5+ years exp
Maximize your interview chancesTravel
No H1B
U.S. Citizen Only
Insider Connection @CWTSatoTravel
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Responsibilities
Create and complete travel arrangements (air, hotel, car, rail) for complex accounts
Expert at selling products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel.
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience in each situation
May coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilities
May function as an SME with specific client knowledge and/or serve as the customer point of contact in small implant/explants
May manage first-level customer complaints/escalation
Resolves complex problems/escalations including non-standard and multi-destinations, ticket exchanges complex fares, and potentially VIP service
Assignments include both routine and non-routine work
Qualification
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Required
5+ years of experience working in a customer service environment
3+ years as a Travel Consultant
Advanced knowledge of GDS and other booking tools used by CWT
Solid travel industry knowledge
Strong verbal and written communication skills
Has specialist skillset and/or subject matter expertise
Must be a US Citizen
Subject to a company and government background investigation including a criminal history and credit record review
Required to adhere to all government-required and/or company-mandated information security policies and regulations
Required to take all Information Security and Privacy Act training required by the Government and/or company
Required to safeguard any traveler personal identifiable information (PII) in accordance with applicable information security policies or regulations
Benefits
Hands-on paid training
Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
3 weeks of vacation
14 days of paid holidays
7 days of sick leave each full year
Both on-site and home-based positions available
Flexible working options: Full-time, part-time, nights and weekends
Medical/dental/vision
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups
Company
CWTSatoTravel
CWTSatoTravel is a travel & tourism company offering travel management services.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
AKIKO MANFREDI
HR Business Partner
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