ConvertKit [archive] · 1 day ago
Deliverability and Compliance Specialist
United States
Full-time
Remote
Entry, Mid Level
$115K/yr - $115K/yr
2+ years exp
Maximize your interview chancesAdvertisingEmail Marketing
Insider Connection @ConvertKit [archive]
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Responsibilities
Providing quick and high-quality support for all deliverability support tickets and escalations
Monitoring all accounts to ensure compliance and providing support to customers when needed
Helping build Kit’s reputation in the deliverability space by creating educational content, among other strategies
Training members of the general support team on key deliverability concepts
Creating documentation and blog posts to support customers with deliverability
Assisting with account approvals to provide excellent support while maintaining Kit’s reputation
Performing deliverability audits for high-value accounts
Blocklist monitoring and remediation
Spam trap monitoring and outreach
Remediation of any delivery issues by communicating with mailbox providers and other industry contacts
Active participation and representation at M3AAWG meetings
Collaborating with product and engineering to improve features and processes
Qualification
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Required
2+ years of customer support experience
1+ years of deliverability support experience
Experience with the email deliverability landscape (mailbox providers, blocklists, etc.)
An understanding of email authentication (SPF, DKIM, DMARC)
An understanding of spam traps, list health, sender reputation, and email compliance
Exceptional communication and relationship-building skills – with an ability to communicate complex information internally and externally
A creator-focused mindset - extremely motivated to help creators succeed by providing excellent customer service and education
A desire to be a company representative by producing content, partnering with industry connections, and attending deliverability events
Comfortable working in a 100% remote environment
Attend our bi-annual retreats
Have enthusiasm and belief in our mission, vision, and values
Preferred
Bachelor’s degree preferred
Benefits
Profit Sharing
Kit equity
401k with a 5% match
Monthly medical benefits up to $1,950 a month toward premiums. Dental and vision premiums covered 100%
$4,000 equipment allowance for your first two years, $3,000 budget every following two years
Individual learning + development budget ($3,500/year)
Gender affirming benefits
Childcare benefit up to $3,000 annually
Twenty (20) days of paid time off during each year of employment
Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
Ten (10) paid holidays a year
Two weeks of paid sick time each year, including mental health + well being days
Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season.
Four-week, paid sabbatical after five years with the team
Fantastic in-person or virtual retreats with the team twice a year
Company
ConvertKit [archive]
Kit (formerly ConvertKit) helps serious creators like yourself craft epic emails, create powerful automations, and manage their audience all in a simple, intuitive platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-07-07Angel
Leadership Team
Nathan Barry
CEO & Founder
Recent News
Next Big What (India)
2022-09-28
Normand Lemieux
2022-09-26
Company data provided by crunchbase
