35 applicants

Company

Rackspace Technology · 6 hours ago

Delivery Leader Cloud Managed Services/Senior Manager Cloud Practice

United States - Remote

Full-time

Remote

Senior Level, Lead/Staff

$116K/yr - $170K/yr

11+ years exp

Maximize your interview chances

Web Hosting

Actively Hiring

Insider Connection @Rackspace Technology

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Build and establish a Cloud Managed Services Business Unit for Rackspace's global enterprise customers, focusing on business growth.

Assume the role as a leader for Managed Services (RMC-Rackspace Managed Cloud), overseeing service delivery operations, revenue, margin, and utilization targets.

Develop and execute a strategic plan that includes prioritized offerings, target markets, customer segments, monetization models, a mix of Racker and Partner delivered capabilities, and clear performance measures and objectives.

Drive the growth of Cloud Managed services in US by collaborating with Pre Sales and the Go-To-Market team.

Collaborate with presales solution, advisory-led sales for both existing and new customers.

Actively participate in pre-sales activities and contribute to deal reviews for the Cloud Managed services business.

Take responsibility for delivering large and complex Managed services engagements globally, ensuring high customer satisfaction.

Establish a Delivery Excellence function and ensure the successful delivery of engagements within defined SLAs and SLOs.

Collaborate with Hyperscale’s to create strategic initiatives that contribute to business growth.

Establish Cloud Managed services partnerships for Hyper Scaler Partners.

Collaborate closely with the Offering and Marketing organization to craft market-defined offers and take a leading role in deploying those offerings.

Lead a large team of L1, L2, L3, SME, Architects and Managers across the region as a senior manager and delivery leader.

Contribute to building a world-class organization through talent management excellence, including attracting, recruiting, developing, and retaining key talent and including architects with a strong background in IT-Infrastructure architecture covering on-Prem, Public and Hybrid cloud.

Ensure operational excellence by maintaining healthy team utilization, accurately forecasting revenue, margin and representing the business in front of Senior Leaders and customers.

Demonstrate cross-organizational agility, effective communication, and leadership skills.

Provide technical thought leadership, offering pattern recognition around key opportunities, and serving as a key technical influencer across Rackspace.

Maintain an in-depth knowledge of clients' business and industry, anticipating and addressing opportunities and issues as they arise.

Defining and operationalization of device excellence metric.

Governance and review of operationalization of device excellence metric with different stake holders.

Ensure managing operational metric parameters like Service Level Agreements (SLAs), Customer Satisfaction (CSAT), Response Time, Mean Time to Resolve (MTTR), Cost Efficiency and Continuous Improvement.

Managing Partner/Vendor to ensure the partners are proving adequate require support to Rackspace Client. Having governance with Vendor delivery leader ensuring Client satisfaction across all services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Managed Services BusinessCloud Managed ServicesITILService DeliveryHyperscale CloudCommercial ModelsSLA ManagementGlobal Delivery ModelCenter of ExcellenceStrategic PlanningOperational PlanningCloud TechnologiesDatabase ManagementBackup SolutionsOperating SystemsAny Cloud Certification

Required

Seasoned IT-Infra Delivery leader with strong experience in building Managed Services business for Hyperscale’s or leading Consulting/SI organizations.

Experience of managing large Shared and dedicated Infra and Apps Services support business.

Strong understanding of technology and standard practices around ITIL, Service Delivery, Shared services.

Strong understanding of services business including commercial models, SLA’s.

In-depth knowledge of Hyperscale /Cloud offerings and services to build and deliver services around them.

Strong experience of leading customer discussions and winning deals based on solution strength.

Strong delivery experience of successfully delivering large managed services engagements with Global Delivery model.

Strong experience in managing delivery partners and vendors.

The individual possesses experience in leading a Center of Excellence team dedicated to supporting multiple customers in accordance with customized scopes of work.

Experienced in providing client support through both Dedicated and Shared delivery models.

Strategic thinker who can plan and build long range plans.

Thorough knowledge of all areas of business operation including strategic and operational planning.

Ability to lead teams of support professionals and delivery managers.

Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve.

Excellent time management, communication both oral and written, decision-making, presentation, human relations, and organizational skills.

Must be a strong presenter to technical audiences.

Attention to detail in all areas of the work.

Knowledge in Cloud, Networking, Database, Backup and Operating systems.

Bachelor’s degree in science, Engineering, Business, or a related field required.

High school diploma or equivalent required.

11+ years’ experience building and leading Infra and Apps managed services business.