Delivery Manager, Professional Services @ Tecton | Jobright.ai
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Delivery Manager, Professional Services jobs in Chicago, IL
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Tecton · 4 days ago

Delivery Manager, Professional Services

positionChicago, IL
timeFull-time
remoteRemote
senioritySenior Level
money$156K/yr - $190K/yr
date5+ years exp
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AnalyticsArtificial Intelligence (AI)
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Responsibilities

Be the point of contact for Tecton’s Professional Services team on customer engagements.
Manage all parts of project delivery, including timeline, budget, forecasts, risks/issues, and quality.
Contribute to the creation of project deliverables and artifacts, including detailed project plans, timelines, and status reports, to provide visibility internally and externally as to the status of the project.
Deliver the scope of work, within the days allotted for the customer implementation or project.
Be the first point-of-escalation for our customer and implementation teams for risks/issues impacting project delivery.
Drive consensus on technical decisions quickly and effectively, while also keeping timeline and scope-of-work on track.
Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success.
Contribute towards QoQ NPS improvements of Professional Services sentiment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Project ManagementML/AICloud InfrastructureProject Management ToolsCustomer Needs IdentificationDelivery SkillsMulti-engagement Management

Required

5+ years in customer-facing project management roles, executing successful professional services engagements for enterprise SAAS products
2+ years of tangible experience within the Data, ML/AI, and/or Cloud Infrastructure domains
Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leadership
Adept to identifying customer needs and developing solutions and implementation plans to meet those needs
Superior delivery and project management skills with the ability to have well-structured plans to drive customer timelines
Ability to manage multiple engagements in parallel
Experience with Project Management (e.g. Smartsheet, MS Project, Jira, etc.) and PSA (e.g. Certinia/Financial Force) tooling

Benefits

Medical
Dental
Vision
Life
401(K)
Flexible paid time off
10 paid holidays each calendar year
Sick time
Leave of absence as per the FMLA and other relevant leave laws

Company

Tecton

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Tecton provides an enterprise-ready feature store to make machine learning accessible to every company.
dateFounded in 2019
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://tecton.ai/

Funding

Current Stage
Growth Stage
Total Funding
$160M
Key Investors
Kleiner Perkins
2022-07-12Series C· $100M
2020-12-07Series B· $35M
2020-04-28Series A· $20M

Leadership Team

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Michael Del Balso
Co-Founder & CEO
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Recent News

The New Stack
Tecton Tackles Next Big GenAI Challenge: Personalization
2024-10-21
CRN
Tecton Offers Its ML Platform Through Google Cloud Partnership
2023-07-26
Morningstar
Tecton Partners with Google Cloud to Provide Enterprises With the Fastest Path to Building Machine Learning-Powered Applications on Google Cloud
2023-07-25
Company data provided by crunchbase
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