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Company

WorkForce Software · 3 days ago

Delivery Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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ComputerEmployee Benefits

Hiring Manager

Melissa Vaught

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Responsibilities

Oversight for quality delivery of all projects in their assigned teams

Collaborate with Delivery Managers to maintain balanced/successful delivery across all projects; escalate issues to Senior Leadership as required

Delivery oversight to accomplish program objectives, continually striving to improve and meet the client’s operational needs

Meets company financials and program objectives

Accountable for the overall delivery performance of a portfolio of projects

Identifies and implements key program metrics and leads development of situational awareness reporting and management tools for project teams to drive program success

Deliver program reviews presentations to leadership

Effectively communicate business strategy and goals and how they align to the team’s work

Hold the team and individuals accountable for results and recognize them appropriately

Exceptional sense of risk management, proactively identify, communicate, and resolve customer issues that threaten the success of a project before it becomes an escalation

Able to act as the escalation point and resolve large or high-risk issues

Able to coach others in appropriate risk management

Effectively work with Project Managers to help turn large scaled, complex, troubled projects around

Successfully manage multiple, complex, simultaneous projects, including managing scope, time, cost, and quality of delivery for projects of any size

Demonstrate honesty and compassion for customers’ needs

Lead with expert financial management skills for time & materials and/or fixed price projects, including billing

Apply excellent communication skills, both written and verbal, to present complex issues to multi-level audiences throughout the company and customer executives

Challenge senior stakeholders on critical success factors

Leads negotiations with various stakeholders

Employs an effective, diplomatic, and influential communication style that works across the organizational teams and regions to gain support and implement positive and successful change initiatives to improve overall Project Management processes and tools

Promotes adherence to best practices, tools, and processes (e.g., onboarding, workplan, estimates, status reporting, communication plans, SOW, discovery tools, templates, etc.) as identified, defined, and deployed by the organization

Collaborate closely with Project Managers and other project leaders, providing direction to project teams to ensure best practices, tools, and processes by following guidelines and processes established by the organization.

Maintain a culture of innovation, confidence and trust, best practice development

Champion the promotion of integrity in all endeavors

Participate in accurate forecasting of staffing demands for intricate projects of any size to with client and internal team to understand and ensure proactive staffing decisions to: Deliver projects in a timely fashion

Mitigate / reduce staffing risk

Meet business financial objectives

Qualification

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Delivery ManagementEnterprise Software ImplementationsProject ManagementAgile MethodologyMicrosoft ProductsProject Management ToolsConsulting ExperienceHR KnowledgePayroll KnowledgeWorkforce Management KnowledgeSoftware Development KnowledgePMI CertificationPrince2 CertificationAdditional LanguagesTime Management Skills