Swooped · 7 hours ago
Deployment Strategist
United States
Full-time
Remote
Entry, Mid Level
$90K/yr - $160K/yr
2+ years exp
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Responsibilities
Drive and scale customer initiatives to ensure the realization of the full potential of the product.
Lead post-sale customer engagements from onboarding training to long-term adoption.
Manage the health of customer accounts, conducting regular business reviews to confirm customers are finding value and identify areas for improvement.
Create and deliver personalized training sessions to ensure customers are positioned for success.
Serve as the primary point of contact for strategic customers, providing insights and feedback to ensure their goals align with the product’s capabilities.
Manage customer escalations and proactively address any issues affecting customer satisfaction.
Qualification
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Required
2-5 years of experience in customer success/account management, preferably in a SaaS environment.
Proven experience working directly with customers to drive product adoption, success, and retention.
Proficiency in programming—able to write code and proficiently set up no-code solutions such as Zapier to unblock tasks quickly.
Capability to multitask and manage a high volume of accounts in a dynamic environment.
Proactive, ownership-driven mindset with a strong ability to manage relationships at various levels within the organization.
Strong communication skills with ease in navigating executive-level discussions.
Familiarity with tools such as Salesforce, ChurnZero, Front, or similar platforms.
Ability to gather customer feedback and convert it into actionable insights for internal teams.
A passion for building robust customer relationships and driving meaningful value for their business.
Capacity to derive insights from customer data to inform strategic decision-making.
A willingness to persevere and demonstrate a high tolerance for challenges.
Exceptional attention to detail and organizational capabilities.
Benefits
Equity compensation
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Landau
Co-Founder
Jake Dluhy
Founder & CTO
Company data provided by crunchbase
