Eventbrite · 2 hours ago

Design Operations Specialist (Contract)

Remote, United States

Contract

Remote

Mid Level

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AssociationEvent Management

Comp. & Benefits

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Responsibilities

Work closely with the core team of design system designers and engineers with cross-functional teams bridging the gap between design and development to optimize the processes and standards for taking new design system components and templates from design to release.

Assist in planning and process implementation with cross-functional partners for the scaling of the design system to all surfaces and product areas in a large, complex organization.

Optimize UX research practices that provide actionable insights and drive informed design decisions.

Ensure research is a key input in all stages of product development.

Champion the importance of research in understanding customer needs and validating design hypotheses.

Foster collaboration with Product, Design and Engineering teams to ensure best practices are in place.

Oversee the operations of UX writing practice that ensures clear, consistent, and user-centric communication throughout our digital experiences.

Partner with designers, product managers, and marketing teams to ensure that UX writing is integrated into our product design and development process.

Work with the Operations partners, Design Managers prioritize projects based on business goals and team capacity.

Track and document project timelines to ensure alignment with cross-functional teams.

Coordinate with design and product teams to manage dependencies effectively.

Serve as the primary point of contact for cross-functional teams (product, design, marketing) to ensure research requests are logged and addressed efficiently.

Collaborate with the Director of Design Operations to enhance operations processes for greater efficiency and scalability.

Create and maintain clear documentation for operations processes, ensuring ease of use for the entire team.

Oversee the management of tools (e.g., survey tools, user testing platforms, collaboration tools, accessibility/localization tools).

Ensure tools are up-to-date, troubleshoot issues, and onboard new team members as needed.

Research and recommend new tools or platforms to improve research efficiency.

Support UX researchers as needed in coordinating interviews, tests, and focus groups across different time zones.

Managing participant recruitment, including scheduling, coordinating, payment with external recruitment agencies when necessary.

Recording research sessions (in-person or remote), ensuring proper documentation, notes, observations.

Support the research team in maintaining a repository of research insights for easy access by cross-functional teams.

Qualification

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