200+ applicants

Company

Original Job Post

swipejobs · 3 days ago

Desktop Analyst

Fremont, CA

Full-time

Onsite

Mid Level

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Responsibilities

Be first level of IT support for business users across multiple sites.

Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions.

Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.

Open service requests and manage warranty repairs with hardware vendors.

Manage new user request processes including configuration, setup, inventory, and testing of new user computers prior to delivery.

Retire old IT assets including record keeping and appropriate asset disposal.

Follow-up on equipment delivered to other sites and assure equipment was received and set up properly. Monthly server patching.

Purchase request ordering. Intranet maintenance and changes.

Creation and maintenance of AODocs libraries.

Contacting vendors for different licensed software issues.

Leading or working on random projects (usually from ALAM).

Creation and removal of user accounts and meeting weekly with recruiting to make sure we are on the same page with new hire dates.

Qualification

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Interacts with usersMaintain computer systemsPerform administrative dutiesAssist with planningImplementation of IT projectsBe IT point of contactPerform analysisDiagnosticsTroubleshoot workstationsOpen service requestsManage warranty repairsManage new user request processesRetire old IT assetsFollow-up on equipment deliveryPurchase request orderingIntranet maintenanceCreationMaintenance of AODocs librariesContacting vendors for software issuesWorking on projectsRemoval of user accounts

Required

Interacts with users to understand and document all IT issues

Install and maintain computer systems and peripherals following established standards and guidelines

Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members

Assist with the planning and implementation of IT projects across multiple sites

Be the primary IT point of contact for a critical manufacturing site

Be first level of IT support for business users across multiple sites

Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions

Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software

Open service requests and manage warranty repairs with hardware vendors

Manage new user request processes including configuration, setup, inventory, and testing of new user computers prior to delivery

Retire old IT assets including record keeping and appropriate asset disposal

Follow-up on equipment delivered to other sites and assure equipment was received and set up properly

Purchase request ordering

Intranet maintenance and changes

Creation and maintenance of AODocs libraries