102 applicants

Company

Hennepin Healthcare · 7 hours ago

Desktop Engineer

Minneapolis, MN

Full-time

Remote

Mid, Senior Level

$40.76/hr - $61.14/hr

5+ years exp

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Responsibilities

Designs solutions used to support end-users

Responsible for MDM solutions, imaging and deployment (SCCM), VDI (Citrix), as well hardware selection

Researches and evaluates new end-point and virtual desktop technologies, software and operating systems and provides guidance and strategic direction

Provides detailed technical design documentation and solution specifications that are delivered to the engineering build team for implementation

Communicates deadlines and consistently follows through on all projects

Researches and participates in relevant training opportunities and resources

Troubleshoots, diagnoses, and accurately resolves escalated issues at first contact

Assists in driving IT Security practices

Participates as a team member or lead in HICS and Disaster Recovery as it relates to IT

Assists in developing new technical standards and procedures for the desktop computing environment

Participates in technical projects, handling day-to-day task management, prioritization, support, and provides effective communications with team members

Provides regular and/or off-hours (24x7) on-call problem support as scheduled

Supports the desktop image library and assists in the design and support of the delivery of operating system-based images for PC workstations

Provides support and resources for the implementation, go-live, and ongoing support of new systems or applications

Participates with management and peers in the development of an enterprise level IT infrastructure strategy. Develops and documents a plan to address the desktop architecture requirements on a 1-5 year basis

Establishes and maintains system configurations for the SCCM environment

Recommends SCCM architectural design updates and configuration modifications

Develops and utilizes tools for remote management and support of SCCM client computers

Develops and maintains operational support procedures for the SCCM environment

Architects, creates, deploys, and maintains standard workstation images for desktops and laptops; fully automate zero touch build process

Architects and implements patch distribution management (desktop and server)

Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance

Creates, deploys and maintains automated installations and repetitive tasks

Provides technical support and troubleshooting expertise to all levels of staff

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop EngineeringSCCMVirtual Desktop InfrastructureGroup Policy ObjectsClient Lifecycle ManagementVBScriptPowerShellMCSE CertificationMCP CertificationActive DirectoryMicrosoft Operating SystemsTechnical DocumentationCitrixSQLJavaHTMLC++C#ASP.NETA+ CertificationProject Management

Required

Bachelor’s Degree in relevant field (or equivalent experience and education)

Advanced knowledge of current industry protocols, standards/ best practices and technologies for end device management including mobility

5+ years combined Analyst or Architect Experience

Demonstrated experience troubleshooting and enabling configuration management with Group Policy Objects (GPO) as they relate to the desktop

Strong experience with scripting technologies such as VBScript or PowerShell

Demonstrated experience in Client Lifecycle management tools (i.e. Microsoft System Center Configuration Manager (SCCM) with application packaging, asset reporting, and patch management

Experience with healthcare applications and environment

Maintains relevant training and certifications

Participates in hospital wide project activities as appropriate

An approved equivalent combination of education and experience