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Company

Nordic Global · 21 hours ago

Desktop Engineer III

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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Information ServicesInformation Technology

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Responsibilities

Ensures compliance with Standard Operating Procedures (SOP)

Meet the expected Service Level Agreements (SLA) defined in the customer contract

Document architectural designs applied to customer workstations/devices

Configure and install software using automation such as Microsoft MECM on new and existing endpoints

Conducts complex troubleshooting and root cause analysis of workstations/devices and related systems

Provide tier 3 technical support, guidance, and implementation support

Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments

Trains staff in the use of equipment and software when appropriate

Analyzes problem trends, determines root cause and makes recommendations to management

Maintain and revise installation and support documentation

Coordinate with both technical and non-technical staff and vendors

Act as a lead project resource, providing guidance, as needed, as well as lead the training and mentoring of teammates, peers, and colleagues

Knowledge and application of appropriate security measures to reduce risk in the environment

Participate in the budget process for hardware and software review

Assist with resourcing engineers to requests and projects, if needed

Perform other duties and responsibilities as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft Endpoint Configuration ManagerMicrosoft Windows OSAutomated application deploymentPatch managementActive DirectoryGroup Policy ManagementPowerShell scriptingVisual Basic scriptingSingle-sign-on solutionsMulti-factor authenticationVMware ESXNetwork protocolsCertificates managementTechnical documentation

Required

Expert knowledge in the usage of Microsoft Endpoint Configuration Manager (MECM) - formerly known as System Center Configuration Manager (SCCM)

Expert knowledge of Microsoft Windows desktop operating systems

Strong knowledge of Microsoft Windows Active Directory and Group Policy Management

Expert knowledge of automated application deployment and management

Expert knowledge of patch management and best practices

Strong knowledge of scripting using PowerShell and/or Visual Basic

Working knowledge of enterprise single-sign-on and multi-factor authentication solutions

Working knowledge of VMware ESX, infrastructure components, network protocols, and certificates

Able to prioritize and execute tasks in a high-pressure environment

Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities

Ability to author technical documents and create procedure manuals

Strong understanding of the organization’s goals and objectives

Ability to conduct research into current and future technologies

Highly self-motivated and directed, with keen attention to detail

BS/BA in computer science, information systems or other industry-related curriculum, and 8+ years IT work experience -OR- 11 years of relevant IT work experience

Experience working in a team-oriented, collaborative environment

On-call availability as part of a 24/7 rotation schedule