VisionCor Solutions ยท 1 day ago
Desktop/Helpdesk Support (Remote to AL, NC or UT locations)
Charlotte, NC
Contract
Remote
Entry Level
$21/hr - $21/hr
5+ years exp
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Responsibilities
Identify, investigate, and research user questions and problems, and work to resolve issues related to information systems.
Answer incoming calls and input details into the ticket tracking software.
Escalate complex issues to Level II analysts for further resolution.
Qualification
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Required
High school diploma or GED.
Technical training experience in computer, printer and scanner troubleshooting and problem resolution.
Microsoft Windows: 3 years (Required)
Desktop support: 5 years (Required)
Customer Service or Call Center: 1 year (Required)
English (Required)
Preferred
Relevant college coursework and certifications.
Experience in remote PC support.
Charlotte, NC (Mecklenburg County) (Preferred)
Benefits
401(k)
Health insurance
Health savings account
Company
VisionCor Solutions
VisionCor Solutions is a consulting and professional services firm that provides learning services and leadership development solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sherry Barretta
CEO/Owner
Tony Devine
Chief Executive Officer
Company data provided by crunchbase
