Get It Recruit - Information Technology · 2 days ago

Desktop Services Specialist

West Lafayette, IN

Full-time

Remote

Entry, Mid Level

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Human Resources Services

Insider Connection @Get It Recruit - Information Technology

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Address technical issues to ensure swift restoration of service or appropriate escalation

Troubleshoot hardware, software, printers, and mobile devices

Develop documentation for the knowledge base

Contribute to the enhancement of IT processes

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop SupportMobile Device SupportMicrosoft Active DirectoryProblem-SolvingCommunicationIT SupportProblem Identification

Required

A passion for technology coupled with an Associate's Degree (with a focus on computer-related coursework) or equivalent experience.

At least two years of experience in a computer-related field, with a track record of using desktop support troubleshooting tools and providing mobile device support.

Familiarity with Microsoft Active Directory or similar directory and permissions settings.