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Metasys Technologies, Inc. · 2 days ago
Desktop Support - Voice Scope
Stamford, CT
Contract
Onsite
Mid Level
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Hiring Manager
Sumit Marwaha
Insider Connection @Metasys Technologies, Inc.
Responsibilities
Conduct deployment testing of new telephony devices.
Troubleshoot and resolve user-related incidents, escalating to 2nd/3rd line support when necessary.
Support IPC, Avaya Telephony, and Zoom-related faults at users' desks.
Coordinate with 2nd/3rd support teams to log incidents with third parties such as IPC.
Maintain accurate incident records and provide regular updates to customers and management.
Collaborate with the team to support other engineers and assist during major incidents or changes.
Provide onsite support as needed, including after hours and during major incidents.
Qualification
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Required
Experience in trade floor support and trader voice telephony (IPC/Avaya/Zoom).
Understanding of telephony solutions and integrations (private wires, voice recording).
Ability to handle telephony issues at users' desks and escalate as necessary.
Proficiency with IT Service Management tools like ServiceNow
Company
Metasys Technologies, Inc.
At Metasys Technologies, we help our customers attract, engage and retain top talent.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity· Undisclosed
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase
