Knowledge Services · 1 day ago

Desktop Support Analyst (remote)

South Portland, ME, US

Full-time

Remote

Entry Level

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Responsibilities

Provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.

Perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments.

Responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.

Required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements.

Provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Associate Chief Information Officer.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Helpdesk Support experienceWindows Products experienceEmail Migration experienceComputer troubleshootingProject managementDocumentation skills

Required

Helpdesk Support experience

Windows Products experience

Email Migration experience

Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles.

Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.

Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.

Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.

Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).

Ability to communicate effectively orally and in writing.

Company

Knowledge Services

Knowledge Services is a certified woman-owned business enterprise (WBE) that is reshaping how public and private organizations work together to better serve our nation.

Founded in 1994