43 applicantsPosted by Agency

Overview

Company

Original Job Post

Robert Half · 2 days ago

Desktop Support Analyst

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

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Responsibilities

Provide prompt and efficient support to end-users experiencing issues with Oracle Fusion applications.

Troubleshoot and resolve technical problems related to Oracle Fusion Desktop.

Guide users through problem-solving processes and document resolutions for future reference.

Develop and deliver training programs and materials to enhance user understanding and proficiency in Oracle Fusion applications.

Create and maintain comprehensive documentation, including user manuals, FAQs, and troubleshooting guides.

Perform routine system administration tasks such as user account management, configuration, and updates.

Monitor system performance and identify opportunities for optimization and improvements.

Work closely with IT and development teams to address system issues and implement enhancements.

Collaborate with Oracle support and other third-party vendors to resolve complex issues.

Stay current with Oracle Fusion updates, new features, and best practices.

Proactively identify areas for process improvement and provide recommendations to enhance overall system efficiency.

Qualification

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Oracle FusionConfigurationCustomizationHCMSCMTraining ProgramsTask ManagementProblem-SolvingCommunicationInterpersonal SkillsAttention to DetailOracle Cloud InfrastructureITIL

Required

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Extensive experience working with Oracle Fusion applications, including configuration, customization, and support.

Strong understanding of Oracle Fusion modules such as Financials, HCM, SCM, etc.

Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Proven experience in developing and delivering training programs and materials.

Ability to work independently and manage multiple tasks in a remote work environment.

Strong attention to detail and commitment to delivering high-quality work.

Preferred

Oracle Fusion certification(s).

Experience with Oracle Cloud Infrastructure (OCI).

Familiarity with ITIL practices and frameworks.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Plan

Company

Robert Half

Glassdoor

3.8

Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers.

Founded in 1948