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DYOPATH · 2 days ago
Desktop Support Analyst I
Harvey, IL
Full-time
Onsite
Entry Level
$22/hr - $22/hr
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Insider Connection @DYOPATH
Responsibilities
Responds to tickets and/or calls dispatched from the ITSM tool
Supporting Google Chrome, Google Admin Console, Chromebooks
Diagnose simple problems with IT equipment and peripherals and able to resolve with minimal supervision
Provides simple routine service, supporting IT equipment and peripherals at an assigned location
Provides basic setup and simple routine configuration of equipment and peripherals
Assists with installation and/or support of IT products and/or software
Assists with hardware and/or software relocation, changes, or upgrades
Provide required updates on assigned tickets in conjunction with ITS standards
Participates and communicates effectively with team members
Develops and maintains a high level of customer satisfaction and maintains customer relations
Qualification
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Required
Bachelor's Degree in computer science, IT, or another comparable field or four years of comparable work experience
A+ Certified a must-have
Familiarity with change management (ITIL)
Be able to perform RCA
Computer hardware troubleshooting proficiency level: Intermediate
Software troubleshooting proficiency level: Intermediate
Working knowledge of Google Suite and JAMF
Benefits
Medical, Dental, Prescription, Vision, Life and Disability Insurance
Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
Employee Assistance Program and Comprehensive Wellness Program
401 (k) Retirement Savings Plan with company match
PTO - Paid Holidays and Vacation Time
Continuous Learning and Development Programs
Employee Referral Programs
Pet Insurance plans
Growth opportunities
Company
DYOPATH
Dyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services.
Founded in 1994
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Chuck Orrico
SVP Sales and Marketing, Co-Founder
Recent News
Yahoo Finance
2024-04-09
2024-04-09
2023-12-23
Company data provided by crunchbase
