Kforce Inc · 5 hours ago

Desktop Support

Lehi, UT

Contract

Remote

Entry Level

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Responsibilities

Serve as the first point of contact for technical support to employees via calls, chat, email, and remote support

Utilize technical skills, historical records, and knowledgebase tools to analyze and diagnose customer issues

Perform analysis and triage of technology issues, including data collection and escalation to Tier 2 support teams if required

Evaluate and fulfill Service Requests in accordance with established guidelines and organizational Service Level Agreements

Communicate directly and effectively with a large and diverse audience

Clearly document the description of issues and troubleshooting work done for escalation, review, and audit purposes

Collaborate regularly with Technology teams to resolve technical issues and continually improve the technology experience for all employees

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

A+ CertificationTroubleshooting fundamentalsWindows Operating SystemsMicrosoft Active DirectoryIOS mobile devicesNetworking protocolsCybersecurity fundamentalsAudio/visual solutionsVOIP technologiesCustomer Service SkillsChrome OSMac OSRemote support experienceSingle Sign-On systemsG-Suite knowledge